• Timeframe: All returns must be initiated and postmarked within 7 days of product delivery.
• Condition: Items must be new, unused, and in their original condition. Returns will not be accepted if the brand tag or plastic seal has been removed.
• Made-to-Order: Products specified as made-to-order are final sale and cannot be returned or exchanged.
• Logistics & Charges:
• A 100 INR logistics charge will be deducted from your refund.
• COD and Express shipping charges are non-refundable.
• All packaging materials (including wooden boxes, brown boxes, and gift wraps) are non-returnable and non-refundable.
• Pickup: A reverse pickup will be attempted twice. If unsuccessful, the customer is responsible for shipping the item back to our return address. Pickup availability is subject to courier service in your area.
• Quality/Quantity Issues: Any discrepancies must be reported within 24 hours of delivery for a prompt resolution.
• International Orders: Returns or exchanges are not available for international shipments.

Return Process

1. Request: Initiate your request at Shiprocket with a clear photo or video where the brand tag and plastic seal are clearly visible.
2. Collection: Once approved, your order will be picked up within 4–5 working days.
3. Refund: The refund process begins after the product is received and inspected. Refunds typically take 3–5 business days to appear in your original form of payment.
4. Gift Cards: Gift cards and store credit are valid for a lifetime but are non-refundable and cannot be transferred to a bank account.

Exchanges

• Timeframe: Exchange requests must be raised within 7 days of product delivery.
• Condition: Items must be new, unused, and in original condition with all original tags and packaging intact. Exchanges will not be accepted if the brand tag or plastic seal has been removed.
• Exchange Policy: If you exchange your product for a lower-value item, no refund will be issued for the remaining amount. We recommend opting for a return instead and choosing a gift card as your refund mode to retain the leftover value for your next purchase.
• Exchange Refusals: Refusing to accept your exchange shipment after it has been dispatched will incur a deduction of 200 INR from your refund.

Cancellations

• Pre-Shipping: Orders can be canceled before they are shipped by visiting your "My Account" page or contacting our support team.
• Post-Shipping: Orders cannot be canceled once shipped. You may return the item upon delivery, subject to our return policy.
• Refused Delivery: Refusing to accept your order at delivery will be treated as a return, and the refund will be processed as per our return policy.
• Pre-orders: Cancellations are only permitted within the first 24 hours of placing the order.

Next Steps for your Madpaten website:

1. Link Integration: Ensure the [Insert Your Return Portal Link Here] is replaced with the specific URL you plan to use for your return management software.
2. Footer Placement: Include these as links in your website footer under "Customer Care" or "Policies."
3. Visual Consistency: Since your brand has a dark, cinematic aesthetic, consider using a minimalist font and high-contrast spacing when uploading these to your site to keep it consistent with the Madpaten brand identity.

Pre-Paid Orders

• Shipping Timeline: We dispatch your pre-paid order within 48 hours. A tracking link will be shared via Email and WhatsApp for your convenience.
• Shipping Rates: We are pleased to offer Free Shipping on all pre-paid orders.
• Express Shipping: Available for a flat, non-refundable fee of INR 99/-.
• Pre-Order Products: Shipping timelines for pre-order items are specified under the "ABOUT THE PRODUCT" tab on the individual product page.
• Delivery Timeline: Standard delivery is completed within 7–8 working business days.
• Refund Policy: In the event of a return, a logistics charge of INR 100/- will be deducted from your refund amount.

COD (Cash on Delivery) Orders

• Shipping Timeline: We dispatch your COD order within 3–4 working days. A tracking link will be shared via Email and WhatsApp.
• Shipping Charges: A non-refundable shipping fee of INR 150/- applies to all COD orders and is calculated at checkout.
• Refund Policy: In the event of a return, a logistics charge of INR 100/- will be deducted from your refund, in addition to the non-refundable shipping fee paid at the time of order.

International Shipping

• Charges: Shipping charges for international orders are applied at actuals.
• Customs & Duties: Any applicable customs duties, import taxes, or local levies must be borne by the customer.